How to Escape a Provider-Managed Microsoft 365 Tenant

1. Record your tenant ID and the domains used for Microsoft services.
2. Identify who can sign in to the Microsoft admin centre and what role they have. An ordinary user account will not show every administrative setting.
3. Ask the provider how it hands over administration and changes the supply relationship.
4. Gather the subscription products, commitments, renewal dates and any bundled services.
5. Identify the owner of domain registration, DNS, email security, archiving and backups.

Ask for a written handover process. This provides more useful evidence than assuming an account belongs to the provider because it was bought alongside hosting.

A release or administrative handover may allow you to keep the existing tenant. A move to a different tenant is a separate migration project and needs its own scope, data checks and cost.

GoDaddy, for example, publishes a supported move-away process. Check the applicable process with your own provider rather than treating every hosted Microsoft 365 account alike.

Document the desired outcome first: existing users and data, required application access, retained archives and backups, and the people responsible for testing.

Adding a reseller relationship does not automatically cancel or move a subscription. For an eligible CSP subscription transfer, Microsoft requires the relevant partner process and approval. The existing term matters; a transfer does not create a fresh cancellation window. See Microsoft's CSP subscription transfer guidance.

Other cases may need replacement licences at an agreed point or a different commercial route. We confirm the applicable offer and responsibilities before accepting an order. Your old supplier's contract should be reviewed separately.

Our current annual upfront rates are £4.97 for Basic, £9.94 for Standard and £15.55 for Premium, per user per month ex VAT as annual-payment equivalents.

Compare the exact plans, commitment, full term cost and support. A later renewal can have a different price. Domain work, data migration, configuration and ongoing management should be priced separately where required.

Your business should keep appropriate administrator access and recovery arrangements. Access alone does not remove the payment obligations of a committed subscription.

Send your products, quantities and preferred billing in the quote builder. We confirm your price, tenant and subscription terms by email. After acceptance, our team arranges payment and supply. Requesting a quote places no order. Licences are available on their own, with technical services scoped separately.

An optional tenant review compares available and assigned licence quantities. Catalogue estimates cover recognised products; they are not your invoice costs. Counts do not show user activity or whether an assigned licence is needed. Confirm renewal dates and unknown product prices separately.

The count review does not establish who owns or administers the tenant, whether a provider can release it, or whether a migration is required. Supply those details separately so the next step can be agreed.