Licence decisions
Understand a product requirement, a mixed renewal or an assignment question. Help with your licence quotation is separate from paid configuration work.
Optional Microsoft 365 support
Help with your Microsoft 365, when you need it.
A mailbox problem, a Teams question or a licence you cannot make sense of? Tell us what you need. We will confirm whether we can help, then agree the scope and price before any work begins.
Request helpSupport is optional. You can buy licences without it, or ask for help with licences bought elsewhere.
Start with one clear issue.
Bring a specific issue, a finding from a free check or a change your IT team is planning. We agree a useful scope before work starts. A wider project or ongoing support needs its own proposal.
Still choosing your licences? Read our guide to buying Microsoft 365 without an IT team.
For meeting and phone questions, start with Teams Premium vs Audio Conferencing to check which licence covers the feature you need.
Email and collaboration
Scope an investigation into a mailbox, Teams or sharing issue. A public DNS finding can inform the request; it does not establish the cause on its own.
Help for your IT team
Review a specific setting or plan an agreed change. Your team retains control; access, responsibilities and any implementation are agreed in advance.
Start with a useful free check.
Review saved licence quantities, look up public email DNS records or organise renewal dates. Each tool explains its limits. None provides a complete security assessment, and a finding does not authorise changes to your tenant.
Agree the details first.
- Describe the issue. Send a short summary, the affected service and what you have already tried.
- Get a clear proposal. We confirm whether we can help, the scope, duration, total price including VAT treatment and any access needed.
- Choose your next step. We arrange an appointment separately once you agree. Sending an enquiry does not book or pay for support.
A few practical boundaries.
This is not an emergency response service. A session may identify the cause and next steps without fixing every issue. Outages, migrations and work requiring another supplier may need a different scope.
We agree any tenant access or changes separately. Do not send passwords, sign-in codes or user data in your enquiry.
You keep control of your tenant. Asking for support does not move your licences or enrol you in a managed service.
What do you need a hand with?
Send a short summary. No licence quantity, account connection or sales call is required.