Moving from a Microsoft Enterprise Agreement to CSP

Microsoft changed Enterprise Agreement pricing for online services from 1 November 2025. All online services in the EA and the Microsoft Products and Services Agreement (MPSA) moved to a single price across Price Levels A to D, aligned with the prices published on Microsoft.com. For an existing agreement, the change applies at the next renewal, or when you buy online services not already on your Customer Price Sheet. On-premises software pricing did not change. See Microsoft's pricing consistency announcement, published 12 August 2025.

If your agreement had a Level B to D price for online services, check how the single price affects your renewal. Compare your renewal price sheet with a CSP quote for the same products, quantities and terms. Keep implementation, support and Azure costs as separate lines so the comparison stays like for like.

Microsoft describes two ways for a CSP partner to take over licence subscriptions from an Enterprise Agreement in the same tenant. Both need your organisation to accept a reseller relationship first.

Source: Microsoft's guide to moving licence-based customers to CSP, updated 3 March 2026. Which route suits each subscription depends on the product and on our supplier's tools, so we confirm it line by line before you commit.

Microsoft's channel transfer renews EA subscriptions into CSP only when they expire, not part way through a term. An agreement in its extended term can also renew to CSP; Microsoft advises aligning the move with your EA opt-out date.

1. Find your EA end date and any extended term or opt-out date.
2. List each subscription with its product, Teams variant and quantity, and note anything no longer on sale.
3. Decide the quantities you want for the new term. Reductions are simplest at this point.
4. An administrator accepts our reseller relationship request and the Microsoft Customer Agreement. Microsoft requires at least the Billing Administrator role for this.
5. We arrange CSP subscriptions to start as the EA subscriptions end.
6. After the switch, check licence assignments and the first invoice against the quote.

Use the renewal planner to set reminders for these dates. A reminder does not change or cancel any subscription.

Microsoft's channel transfer moves each subscription to the same product in CSP. To upgrade, for example from Microsoft 365 E3 to E5 for some users, the subscription renews into CSP first and is then upgraded as a separate step. See the renewals and upgrades section of Microsoft's transition guide.

Plan any change of mix before the EA ends. Our guides to Business Premium vs Microsoft 365 E3 and Microsoft 365 E3 vs E5 cover the main choices.

Azure moves separately from licences. Microsoft supports transferring Azure subscriptions from an EA to CSP only through Direct Bill partners with an Azure Solutions Partner designation or Azure Expert MSP status, or through CSP distributors with a Frontier Distributor designation, and only for customers who have accepted the Microsoft Customer Agreement and bought an Azure plan in CSP. An active Microsoft Azure Consumption Commitment (MACC) prevents a transfer until it ends. Marketplace software as a service (SaaS) subscriptions do not move with the Azure subscription.

Source: Microsoft's Azure product transfer hub, updated 16 October 2026. Where no transfer route is available, resources may need to move to a new subscription, and that needs planning. Tell us your current Azure subscriptions, typical monthly spend and any reservations or savings plans, and we confirm what is possible before anything moves.

Subscriptions created when an EA renews into CSP follow Microsoft's New Commerce Experience (NCE) rules, like any new CSP subscription.

• Seven calendar days to change your mind. Within seven calendar days of a term starting or renewing, a subscription can be cancelled for a prorated refund or its licence count reduced.
• Add licences at any time. Extra licences end on the same date as the subscription.
• Reductions after that wait for renewal. Once the seven days have passed, a lower quantity or a cancellation takes effect at the end of the term.

See Microsoft's new commerce cancellation policy. Our annual vs monthly billing guide compares the full cost of each commitment.

• Your EA end date and any extended term or opt-out date.
• The products, Teams variants and quantities on your current price sheet, with current prices if you can share them.
• The quantities you expect to need for the next term.
• Azure subscriptions, typical monthly spend, reservations, savings plans and any consumption commitment.
• Who in your organisation will accept the reseller relationship and approve the quote.

Request an EA to CSP review. We reply with a written quote by email. Do not send passwords or sign-in codes. Sending a request takes no payment and changes nothing in your tenant.